1. Support email
Mouselingo support can be reached at support@mouselingo.com. This mailbox is operated by SEAFORGED TECHNOLOGIES LTD for Mouselingo product questions, feedback, billing, after-sales, and compliance communications.
2. What we can help with
- Account registration, login, verification codes, passwords, and account security.
- Subscription plans, credit refresh, top-up arrival, order status, and payment records.
- Live speech translation, document translation, AI summaries, content Q&A, export, and sharing.
- After-sales requests when a paid service cannot be used because of a technical issue.
- Privacy, deletion, terms, compliance, and business collaboration questions.
3. What to include in your email
To help us respond faster, please include:
- Your account email, display name, or order-related information.
- When the issue happened, where it happened, what steps you took, and what you expected.
- Your browser, device, network environment, and whether the issue happens on another device.
- Screenshots of errors, orders, credit balances, or related record identifiers.
- For recordings or documents, file type, duration, language direction, and whether the content contains sensitive information.
4. Response and handling
We prioritize issues based on urgency and information completeness. Login, order, credit, and paid-feature access issues are usually reviewed first. Product suggestions, experience feedback, and general questions are handled in a reasonable timeframe. Complex issues may require additional logs, screenshots, or reproduction steps.
5. Privacy and security reminder
Please do not send passwords, full payment credentials, full bank card numbers, or unnecessary sensitive information by email. If you need to provide recordings, documents, or screenshots, consider masking unrelated personal information, client data, or business secrets first.
6. After-sales requests
If your issue involves a paid service that cannot be used because of a technical problem, please also read our After-sales Policy. Include order details, affected duration, affected features, and your preferred resolution so we can evaluate a reasonable solution.
7. Feedback and suggestions
Mouselingo is still improving. If you want more languages, better translation quality, additional export formats, improved team sharing, or stronger lecture and meeting workflows, you can send suggestions to the same email. High-frequency feedback may inform future product planning.